The mayor of Los Angeles once told me that he considered managing animal shelters more difficult than running a metropolis like L.A. I had to agree. Animal shelters represent the worst – or best – in a community. They are a nexus of heartache and compassion. When one of these outweighs the other, the soul of a community is revealed.
Understanding the daily challenges inherent in managing animal shelters, my heart goes out to the Arizona Humane Society (AHS). AHS is caught up in a public relations nightmare involving a homeless man who brought his kitten to them for medical care. Daniel Dockery, 49 years old, had hand-raised a 9-month old kitten since she was born. Dockery attributed his companionship with the kitten, Scruffy, to his ability to stay off heroin.
When Scruffy suffered “non-life threatening injuries,” Dockery rushed her to AHS where a medical examination determined it would cost $400 to treat her. Unable to pay the fee, Dockery surrendered the kitten to AHS after being assured she would be treated and placed in foster care. Several hours later, Scruffy was euthanized. The report of her death went viral. It seemed every national mainstream and alternate news source reported on Scruffy’s untimely death. The resulting outrage forced AHS to hire a publicist to help alleviate public ire.
The publicist explained that Dockery’s lack of funds combined with the number of animals in need of urgent care led to the decision to euthanize Scruffy. The betrayal of trust left Dockery feeling responsible for Scruffy’s death and prompted an angry public to threaten withholding funds from AHS.
One positive outcome from this ordeal is that AHS created an account funded by donations to cover the cost of emergency animal care. The account is similar to the Yavapai Humane Society’s STAR (Special Treatment And Recovery) fund, which is funded by donations and is responsible for saving the lives of many homeless animals in need of critical care.
Having been involved in animal shelter management for 30 years, I understand that mistakes can be made. I have also learned that policies and procedures can be implemented to help ensure errors are made on the side of saving a life, not taking it.
I share this lamentable story because it sits in juxtaposition to many life and death decisions made by the Yavapai Humane Society. For instance, in recent weeks YHS took in four senior pets, each surrendered by their respective owner claiming the pet was suffering from a life threatening illness.
While YHS provides euthanasia to owned animals who are irremediably suffering, we make it clear to pet owners that we will not euthanize an animal when it is determined that the animal is not suffering, is actually healthy, or can be treated.
In each of these cases, after ownership was legally surrendered to YHS, medical examinations were performed. A consultation with the private veterinarian handling the healthcare of each animal prior to surrender was conducted when possible. In each case no life threatening condition or suffering could be found. These animals have since been placed for adoption in hope they will live their remaining years in a loving home.
Every day employees at animal shelters across the United States are faced with decisions to kill or not to kill. Whether it is killing an animal too quickly or not quickly enough, shelters often find they are damned if they do or damned if they don’t.
If the Yavapai Humane Society is to be judged, let it always be for trying to save the lives of animals others have given up on. Since embracing our “no-kill ethic,” the Yavapai Humane Society has reduced shelter killing 77 percent – making our community the safest for pets in all Arizona.
If you are able to help YHS sustain this life-saving mission (regardless of age) please make a tax-deductible donation to the Yavapai Humane Society today.
There are moments on this job that make all the heartbreak and disappointment worthwhile. Recently Sandy Nelson, who had adopted one of our shelter animals a few months ago, called me to say, “Thank you for believing Xena (pronounced Zeena) deserved a chance to live.” That was one of those moments.
When I first arrived at the Yavapai Humane Society (YHS) in July, I found Xena on the euthanasia list. Alone in her kennel, surrounded by barking dogs and abandoned by her family, she was understandably frightened. She responded to her new surroundings the only way she knew how – by demonstrating a behavior known as “fear-based aggression,” which is not uncommon in shelter dogs when they first arrive.
Although we knew she was acting out her fear, her behavior was so fearsome that our most experienced animal handlers were unable to handle her. One of them admitted that, in all his years at YHS, Xena was the only dog that actually scared him. By the time I arrived that first week in July, it had already been determined that there was no chance Xena would ever be adopted. She was marked for euthanasia.
Public safety is the primary focus when evaluating dogs for adoption. With nearly 30 years experience in animal control and welfare, I understand better than most that there are dogs who are dangerously aggressive – dogs who should never be adopted out. Was Xena such a dog?
Imagine what must go on in the mind of a dog abandoned by her guardian. You wake up as you do every morning at the foot of your master’s bed – but tonight you inexplicably find yourself alone in a cold concrete cell surrounded by excited barking dogs and strange people. Wouldn’t you lash out in fear to defend yourself?
How do you discern a truly dangerous dog from an estranged pet?
Fortunately for Xena, renowned Malibu-based dog trainer and behaviorist Robert Cabral came to the rescue. Waiving his $250 per hour fee and all the expenses he incurred from driving himself and his two dogs, Silly and Goofy, to Prescott, he came to help staff and volunteers learn his life-saving techniques.
Cabral is not your typical dog trainer. His focus is not training beloved pets how to sit and stay in your backyard. His expertise is rehabilitating behaviorally challenged shelter dogs. He has been called upon to rehabilitate dogs adjudicated as “vicious” by city magistrates – dogs most of us wouldn’t want to be in the same town with, much less on the same leash.
Believing that even these dogs deserve a chance at life is the essence of the no-kill ethic. These dogs do not come by this behavior naturally; they are trained directly or through neglect to be aggressive. The no-kill ethic asserts that every shelter animal deserves a chance at life. That means YHS will strive to treat animals in need of medical care as well as animals in need of behavioral rehabilitation in the effort to find each animal a loving home.
It was this ethic that saved Xena. The no-kill ethic created a way for the Nelsons and Xena to meet and fall in love. Today, Xena is in dog obedience classes, she happily sits for treats and she devotedly follows the Nelsons around their beautiful ranch in Chino Valley.
Cabral has a slogan: “You can’t save all the dogs in the world, but you can save one. Join the revolution.” Xena is one of many dogs benefiting from Cabral’s life-saving training. YHS staff applied what we learned and Xena responded. She overcame her fear, was removed from the euthanasia list and was adopted by the Nelsons in July.
Isn’t it time you joined the life-saving revolution? Adopt a shelter animal today.
In the quest to achieve No-Kill (applying the same criteria a loving pet guardian or conscientious veterinarian would apply when deciding a shelter animal’s fate), one of the challenges we must overcome is the widespread belief in many myths regarding shelter animals.
The fact is some shelter animals have issues. Equally true is the fact that these issues are seldom the animal’s fault and they can almost always be resolved. Knowingly adopting an animal with special needs is one of the noblest acts you will ever perform; you are truly saving a life.
Let me give you an example of a myth responsible for unnecessarily killing far too many animals: “cats infected with Feline Immunodeficiency Virus (FIV) should be euthanized.” The truth is FIV cats often live long, healthy lives with no symptoms at all.
FIV is an endemic disease found in domestic cats worldwide; it is a lentivirus, meaning it progresses slowly, gradually affecting a cat’s immune system. Cats are typically infected through a serious bite, usually inflicted by a stray male cat – earning it the moniker the “fighting cat” disease (a good reason for keeping your cat indoors).
The most well-known lentivirus in humans is HIV – but there are major differences between FIV and HIV. HIV cannot infect cats and FIV cannot infect humans – in fact, there is no evidence that FIV has ever infected a human in the 6,000 years humans and cats have lived together.
The fear concerning FIV cats came to my attention recently when my shelter rescued a loving 3-year-old American shorthair named Pushkin. Pushkin was surrendered by a family not because of his disease, but because they were moving out of state and sadly could not afford to take him along. Pushkin is so sweet that my team fell in love with him and tried earnestly to find him a new home. However, when potential adopters learn Pushkin has FIV, they immediately lose interest in him.
Being the proud guardian of an FIV cat named Oliver who lives happily with my other cat, Beau Bentley, I am distressed by the apprehension I find among so many cat lovers regarding FIV.
As long as FIV cats are not exposed to diseases their immune system can’t handle, they can live relatively normal lives. When kept indoors, as all cats should, health risks are significantly reduced. FIV is not easily passed between cats either. It cannot be spread casually – in litter boxes, water or food bowls, or when snuggling and playing. It requires a serious bite to transmit the disease.
Before we knew FIV existed, shelters routinely placed these cats into loving homes where they often lived long, normal lives. With the discovery of FIV in 1986 came an undeserved stigma that has since made placing them unduly difficult.
Dr. Susan Cotter, professor of hematology and oncology at Tufts University School of Veterinary Medicine, is helping counteract these misinformed fears. “I would not advise getting rid of a cat that tests positive for FIV,” she says. “If the cat is young and healthy, it could be years before anything changes.”
Best Friends Animal Society veterinarian Dr. Virginia Clemans says “the one important thing is to keep your FIV cat healthy.”
That, of course, is good advice for all cats. In fact, the very advice we offer FIV cat owners is equally appropriate for all cats. That is, all cats should be kept as healthy as possible; kept indoors and free from stress; fed a high-quality diet; and medical problems should be treated as soon as they arise.
If you already own a cat, ask your veterinarian about early detection to help maintain your cat’s health and to help prevent the spread of this infection to other cats.
Although many FIV cats live long, happy lives, some may need periodic medical care or ongoing medical management. This is why adopting a special-needs animal is such a noble and selfless act. If you can find the room in your heart and home for a cat like Pushkin, please contact your local shelter – because every animal counts.
I have been asked to explain my comments at a recent Santa Monica City Council meeting. The Council was deliberating over whether or not to enact a Ban against Cat Declawing within the city limits of Santa Monica. A similar measure was defeated in Malibu two weeks earlier.
My position is a difficult one, but an honest one and I think my comments speak for themselves. I don’t stand alone in my position, it is shared by the San Francisco SPCA who released the following statement, “Our mission is to save animals’ lives and we understand that, in some instances, [declawing] may be the only way to prevent abandonment, relinquishment, or euthanasia.”
The San Francisco SPCA issued the above statement denouncing San Francisco’s move to ban declaws even though the group advocates against the procedure. Being against a Ban is NOT being for declawing. I share the SF SPCA’s concern that frustrated owners with no option to declaw cats will be forced to decide to abandon or relinquish their pet.
“Keep it legal, keep it rare” is the position of virtually every national animal welfare and veterinary association. It is also the position of most shelters committed to reducing the number of animals killed in their communities. The suggestion that most European countries have already enacted a ban is disingenuous.
The Los Angeles Chief Legislative Analyst Report to the LA City Council busted three myths propagated by Ban Proponents. He found that declawing is “not cruel” (a position I am not prepared to take). He found that declawed cats relinquished to LA shelters are “a rarity”. And he called into question the City’s authority to oversee the practice of veterinary medicine, and said that even if the City has this authority, it does not have the resources or staff to do so.
To further clarify my “last resort”, and I do mean LAST RESORT position, I am sharing my comments from the recent Santa Monica City Council meeting to help explain and support my position. Again, I do NOT support declawing, however, I don’t support a Ban either because of the unintended consequences that are sure to follow:
“Good evening. My name is Ed Boks and I am here as an animal welfare advocate with nearly 30 years experience in animal care and control and over 12 years experience managing three of the largest animal shelter systems in the United States, including New York City and Los Angeles. As an experienced shelter manager, I can tell you that an uncompromising ban on cat declawing in the City of Santa Monica will result in more cats abandoned on your streets and more cats relinquished and killed in your shelter.
Like Ban Proponents, I abhor the practice of Declawing, but I abhor the abandoning, relinquishing and killing of cats even more, and I’m here to tell you that is what a Ban will lead to.
It is interesting that you are told that Declawing is mutilation by the same people who embrace other forms of mutilation! Some Ban Proponents approve cutting the tip off the ear of otherwise healthy feral cats for the convenience of being able to identify them in a colony.
Other Ban Proponents promote invasive surgery for the convenience of reducing dog and cat populations; another form of mutilation in the minds of some.
And probably everyone in this room, on both sides of this debate will agree that these forms of “mutilation” are acceptable. Why? Because we know they save lives!
In the same way, when a veterinarian performs a declaw surgery as a last resort she is saving a life! You take that life-saving option away from a cat guardian and you will force them to relinquish their pets to a shelter, who, at a cost to the City, will try to re-home them, and if they can’t – these cats will be killed. Why, when we are all trying so hard to end the killing in our shelters, would we want to create another reason to kill?
In Malibu, Mayor Stern voted against a Ban explaining that he would have taken his cat to the Pound if he couldn’t have her declawed because his wife’s health is at serious risk to a cat scratch. Thank God he had this option!
Please don’t limit the life-saving tools available to licensed veterinarians or second guess their professional judgment.
When performed as a last resort, declawing is a life saving remedy that keeps cats and people together, cats who might otherwise be subject to abuse, abandonment, or death.
Please vote NO to a Ban. A No Vote is a life saving vote. Thank you.”
Over the past few days the LA Daily News misrepresented LA Animal Services on two occasions. The first instance was an article by Rick Orlav entitled, “Valley’s horse-rescue plan needs work”.
While I’ll agree that all emergency response plans need to be subject to constant review and improvement, the article suggests LA Animal Services’ role in the Sayres Fire is not clearly understood. LA Animal Services was there. LA Animal Services rescued over 400 horses. However, no mention was made of the fact that LA County Animal Care & Control was a no show until the rescue effort was nearly complete.
The only confusion during this entire episode resulted from whether LA Animal Services should go into the County to rescue horses outside of our jurisdiction or wait until County Animal Care & Control arrived. When it was clear horses would be lost if we didn’t act quickly, we of course went in – and as a result no horses were lost.
I made the recommendation to include a representative from Animal Services in the Emergency Operations Center to Councilman Dennis Zine nearly two years ago but to date he has taken no action and seems unaware of LA Animal Services critical role in these matters.
LA Animal Services performed exceptionally well and effectively saved hundreds of horses. They should be recognized for this heroic achievement – not criticized for the shortcomings of another department that couldn’t even get there on time.
The next article was an op-ed piece that appeared a few days earlier. I understand editors apply less scrutiny to want-a-be reporters, but LA Animal Services is such an open book that at any time the Daily News could simply have made a phone call to verify the facts before propagating the malicious myths manufactured by a chronic critic.
I refer to the piece entitled, “Finally, the end of an Ed Boks era.” The author suggests LA Animal Services is somehow broken and “spiraling out of control” and the only remedy is to follow his inexperienced advice. So, is LA Animal Services broken? Let’s look at the facts.
Keep in mind this partial list of accomplishments was achieved while the Department experienced its most historic growth and most severe budget cuts and staffing shortages simultaneously; a significant challenge for any manager.
Still, we built the highest volume pet adoption program in the nation; achieved the lowest euthanasia rates in the Department’s history; opened six LEED (Leadership in Energy and Environmental Design) Certified animal care centers; increased staff size 100%; and recruited a record number of volunteers.
We firmly established the Animal Cruelty Task Force; improved Pet Shop and Circus Animal Regulations raising the standards for humane care; formed a coalition of over 100 animal welfare organizations to enhance our adoption efforts; produced two animal welfare television programs, and established an exceptional veterinary medical program and executive team.
Not only is LA Animal Services not broken, it is better positioned than ever to help establish LA as the most humane city in the nation.
If you would like to be part of a winning team please consider volunteering with LA Animal Services and/or by making a donation to one of LA Animal Services life-saving programs.
LA Animal Services’ February 2009 statistics are now available. Something truly remarkable seems to be happening. Despite encountering the highest January/February impound rates in nearly a decade we were able to achieve the lowest January/February euthanasia rate in the department’s recorded history. And this was done without overcrowding our Centers! This is a tribute to all our employees, volunteers and partners! Well done! Thank you for all your efforts!
So how did this happen? From lessons learned!
Over the past two years, LA Animal Services experienced the largest, fastest, most historic growth in service demand in its history. With the opening of our new and expanded Centers we experienced nearly a 250% increase in kennels and workload while Center staffing increased only 100%. The new facilities attracted a greater client base, leading to more animals turned in, redeemed, and adopted. More people are now coming in to adopt and relinquish pets, obtain information, more veterinary care is needed and provided, and more volunteers and trainers want to help. This is exactly the business of LA Animal Services, and it is all being managed with a minimum workforce.
As the Department moved into its new Centers we encountered a learning curve for effectively managing our new facilities and our enlarged shelter populations. As the new Centers began to open in late 2006 we realized in 2007 the lowest euthanasia rate (15,009) in the department’s long recorded history of statistics gathering (since 1960. Over 110,000 dogs and cats were euthanized in 1971).
The low euthanasia rate in 2007 was the result of many reasons, but most notable was our having more space to hold animals coupled with a robust adoption program. In 2008, as we were still moving into our new Centers, we experienced a 20% increase (54,191) in intakes due in large measure to the economic downturn. This increase was complicated by our inexperience managing so many animals in all this new space. Consequently, the shelters quickly filled up (sometimes to the point of overcrowding), animals got sick more often and we sometimes found ourselves forced to resort to euthanasia to bring populations under control again. The nearly 30% increase in adoptions in 2008 did not keep pace with our 20.5% increase (nearly 150 dogs and cats every day) in intakes.
LA Animal Services had to quickly find its balance in an environment of severe budget cuts, unprecedented demand for expansion of services, and a severe staffing shortage. The Department had to re-group, tone-up and empower staff (especially at the mid-management level) to improve accountability and effectiveness.
Having gone through this painful growth experience, our Center Managers are now constantly looking for ways to better promote their adoptable animals more effectively. They are on the lookout for more and better off site adoption partners and events. The Department is exploring partnerships with pet stores interested in abandoning puppy mill sources. Our veterinarians are spaying or neutering some animals in-house. This allows our adopters to take their new pets home on the day of adoption. And our Veterinary team is implementing an enhanced cleaning regimen designed to help maintain a healthier shelter population.
We are aggressively transferring animals to one or another of our six adoption Centers or another municipal or private shelter when appropriate to increase adoption options. We’ve developed and are strictly adhering to a Population Assessment Management program that maintains our Center populations at least 10% below maximum capacity to allow sufficient space for incoming animals.
Another significant innovation that we are in the process of implementing is a program called, “Heart-to-Heart”. This program focuses on animals in our Centers longer than two weeks. Each Center has a Heart-to-Heart team that includes the Center Manager, the Center Veterinarian, the ACT Supervisor, and the New Hope Coordinator or their designees. This team works together to help decide the best options for animals that don’t get adopted in their first two weeks in a shelter. The team is charged with considering and exhausting all avenues of release, including but not limited to mobile adoption events, New Hope and other marketing pleas, transfer to another Center or agency, etc, etc.
So, are these strategies responsible for the positive statistics below? Time will tell. The Department will continue to monitor, tweak, manage, and modify as we continually learn from our mistakes, our successes, and the counsel of others.
Intakes/Rescues: February 09 Intakes were up over 7% (from 3,010 to 3,225). This is the highest February Intake since collecting data electronically began in 2001. February 2001 Intake was 3,079. Year to Date (YTD) Intakes are up over 4% (from 6,275 to 6,542). This is the highest January/February Intake since 2001 when 7,034 animals were taken in. This is a disturbing trend continuing from 2008.
Adoptions: February 09 Adoptions are up nearly 18% (1,607) compared to February 08 (1,377). YTD Adoptions are up 17.6% (from 2,848 to 3,351).
New Hope: February New Hope Placements are down nearly 7% (from 329 to 306). YTD New Hope Placements are down just over 10% (from 714 to 638).
Return to Owners (RTO): February RTOs are down 2% (from 376 to 368). YTD RTOs are down 6.5% (from 793 to 741).
Euthanasia: February Euthanasia is down 11% (from 748 to 665). YTD Euthanasia is down 14% (from 1,568 to 1,345). This is nearly 3% lower than the historic 2007 low of 1,384).
Again a sincere Thank You to all our employees, volunteers and partners for all their efforts to help support these life saving strategies.
There is a fundamental tenet held among most animal welfare and animal rights advocates that we accept as incontrovertible. That precept was perhaps best articulated by Mahatma Gandhi when he said, “the greatness of a nation and its moral progress is best judged by how we treat our animals”. This principle expresses the belief that when a community is compassionate enough to care about the needs of its animals there can be a reasonable expectation that the bar is raised on how we care and treat one another.
The reverse is also true. If we can dismiss the needs of our animals it becomes easier to dismiss the needs of our infirmed, aged, and needy human populations. Caring about animals serves as the ultimate litmus test for determining a community’s capacity for compassion.
This test is applied to the City of Los Angeles every day, but never more than in the spring and summer months.
Spring is the beginning of kitten season in Los Angeles. In 2008 LA Animal Services took in over 7,300 neonate kittens. Neonate means too young to survive for more than an hour or two without a mother. Sadly, most of the neonate kittens we take in are orphans. People find these babies in their garage, flowerbeds, and many other places where the mother felt safe from predators and intruders while she gave birth. Property owners find these crying babies within hours or days of birth and bring them to our Centers without the mother. Taken away from their mother they have no chance at survival without significant human intervention.
Neonate kittens represent over one-third of all the cats taken in by the Department. They also represent over 35% of all the cats euthanized and over 21% of our euthanasia rate in 2008. One in three cats and one in five animals euthanized in LA is a neonate kitten. On the up side, most of our healthy weaned kittens get adopted. So anything we can do to help our neonates reach full “kittenhood” improves the odds of their eventually finding a loving home.
Kitten season in Los Angeles starts around the end of March and lasts through September when it starts to slowly decline over October and November. That means now is the time for everyone wanting to help end the killing of these innocents to contact LA Animal Services to either volunteer to foster a litter of kittens or to make a donation to help others willing to make this commitment.
The Merriam-Webster Dictionary defines “foster” as providing parental care and nurture to children not related through legal or blood ties. If Gandhi viewed animals in general as the first rung on the compassion ladder then these little creatures must be considered the least of the least. They can be so easily overlooked and forgotten. In fact, California State Law defines “adoptable animals” as only those animals eight weeks of age or older; which means these little orphans have no legal standing in the State of California. They don’t even have to be counted in the City’s no-kill goal. Nonetheless, they are because we understand that our moral progress depends on our providing adequate care and nurture to these living souls with whom we have no legal or blood ties.
The problem is that we can’t save them all by ourselves. We need your help. During kitten season LA Animal Services can take in over 80 neonate orphans a day, over 2500 in some months. Depending on their age they may require four to 8 weeks of intense foster care. Though dozens of our dedicated employees volunteer to foster neonate litters above and beyond their daily duties, the majority will not survive without the additional help of members of the public willing to step up to the challenge. They will not survive without your help. If you are able and willing to help save these lives, LA Animal Services will provide the training, support and supplies you need to be a successful foster parent.
This is a big commitment and a true test of our compassion. Even with our best efforts not all foster babies survive. But they can all be loved. These babies need to be bottle fed every two hours around the clock for several weeks; making this the perfect family, club, or faith based organizational project. Fostering helpless neonates is an ideal way to foster compassion and respect for the true value and sanctity of all life in our community.
Have you saved a life today? Make a commitment to volunteer as a Baby Bottle Foster Parent. Our kittens are hoping you do!
In fact, LA Animal Services was recognized by The Maddie’s Fund, the well known pet rescue foundation established in 1999 to help fund the creation of a no-kill nation, for our “transparency,” (i.e., the ready availability of information to the public). Of the over 5200 animal control programs in the United States and the tens of thousands humane societies and other animal welfare organizations, Maddie’s identified only five organizations for their transparency. LA Animal Services was at the top of this list and was the only municipal animal control program recognized.
Over the past six years, LA Animal Services has been able to boast one of the most impressive records for reducing pet euthanasia as a methodology for controlling pet overpopulation in the nation.
However, the first quarter statistics for 2008 have recently been posted, and they are disappointing. Despite the fact that live placements (adoptions, New Hope placements, and redemption’s) continue to rise to unprecedented levels historically and unequaled levels nationally (27,565 in the past 12 months for a 59% live release rate [70% for dogs and 44% for cats]) the euthanasia level also rose.
There are many possible reasons for this increase, and it is important that we understand all of them if we are to address and correct this anomaly as a community going forward.
1. I want to preface this discussion by reminding everyone that LA Animal Services’ statistics showing increased euthanasia and animal intakes during the first quarter of 2008 demonstrates that the department does not “fudge the data” or “manipulate the process to spin the numbers” as some critic’s suggest.
2. A second preface is to acknowledge that we at LA Animal Services are as disappointed with these results as are our critics. To have both the intake and kill rates drift upward in four of our shelters over the past quarter is not acceptable and we are taking steps to reverse this disturbing trend.
To be fair, it should be understood that when you normalize* the statistics and compare the intake statistics to the euthanasia rates in the first quarter of 2008 to the first quarter of 2007 there was only a 1.49% increase in euthanasia.
But no matter how you assess the numbers, everyone agrees that no increase in euthanasia is desirable, and we will continue to do everything we can to return to our long standing trend of reducing the killing. As was explained in my last message, we have hit the proverbial “wall” and will need the help of the entire animal loving community going forward.
(* Normalization is the process of removing statistical error in repeated measured data. For us, that means comparing the euthanasia rate relative to a fluctuating intake rate.)
3. Statistics do not exist in a vacuum and there are reasons why things are as they are, some reasons are more subject to department control than are others. The bottom line, however, is that there is a lot of work to do and hysteria, hand-wringing and finger pointing does not save lives.
4. The department recently completed a major shelter management reassignment that has impacted almost every shelter. This was done to match the abilities of some of our most experienced managers with jobs we feel they can do well. These changes bring with them adjustment periods as managers learn about their newly assigned, and in some cases, newly opened facilities. These managers must determine how they want to tackle the many challenges they face in their respective shelters. I will soon announce the selection of a new Assistant General Manager of Operations who will work directly with them on these challenges. In the meantime, we started posting statistics by shelter in the hope this information will help the community better target its resources to help the animals most at risk.
LA Animal Services opened three new facilities in the last ten months and we are scheduled to open two more in the next three months. This is the fastest and largest increase of any City Department in LA City history and represents a significant learning curve during a time of intense scrutiny and fiscal instability.
5. Center managers are responsible for determining the optimal animal capacity for their shelter. This is a delicate balance between wanting to save lives and not wanting to be perceived as “warehousing” animals. If a shelter experiences a short-term surge in new arrivals, it could lead to an urgent need to move more animals out of the shelter one way or another. Unfortunately, when that doesn’t happen via adoption, New Hope rescue, or transfer of animals within our shelter system or partnering shelter systems, it’s likely to happen via euthanasia.
Adoptions and Rescues
6. There is a spirited national debate going on about whether shelters can “adopt their way” to No-Kill status. Perhaps we can, but it takes the whole community working together. As noted earlier, adoptions at LAAS shelters were also up during the first quarter of 2008 and, on a month-over-month basis, has been up for 12 consecutive months by a range of from 10-30% depending on the month. That is encouraging.
7. The numbers of dogs and cats placed by our wonderful New Hope rescue partners during the first quarter of ‘08 is up by about 5% over last year. This is also encouraging coming after a year in which New Hope rescue placements were down. Our New Hope partners do all they can to help save animals but sometimes they run out of capacity too, so any month when they are able to increase the number of transfers that is a plus.
8. Increasing animal adoptions can be a challenge when the most easy-to-adopt animals, such as puppies, kittens and purebreds, are scooped up almost immediately after they come into the shelters. That leaves the harder to adopt big and older dogs, so-called aggressive breeds and injured or sick animals that place a larger burden on the casual would-be adopter.
These animals must be marketed more aggressively and creatively, and the simple fact is that marketing is not our strong suit at the moment. We don’t have a public relations staff, nor do we have a volunteer coordinator at the moment to run our mobile adoption program. These tasks are being done on an ad hoc basis by extraordinary employees whose primary responsibilities lie elsewhere.
We’ve been struggling to find a new PR person and volunteer coordinator through the City’s civil service system and have yet to turn up a suitable candidate with the requisite experience and skills. We’ll keep trying to rectify that as soon as we can, and under the new pressures of a deficit-driven City hiring freeze. But in the meantime, getting the word out about our shelter animals, and getting those animals out to a wider public, remains a challenge. The importance of doing so, however, was made very clear by the 52% jump in adoptions at our shelters in the week following Oprah Winfrey’s April 4 show on puppy mills which featured our South LA Animal Care Center.
Riester Ad Agency has generously donated a series of adoption campaign ads that are downloadable from our website. LA Animal Services asks everyone with access to a neighborhood newspaper, LA animal blog, local or business bulletin board to help us get the word out by posting these ads.
9. Some have pointed to the first quarter upsurge in intakes as indicative of some systemic failure on the department’s part, though they offer no logical explanation for this allegation. It is impossible at this point to know if this increase in intakes is a reversal of a long standing trend or if it is a short term reaction to the recent housing market collapse.
To be sure, we are dealing with a unique phenomenon this year – widely documented in the media – and that is the unprecedented upsurge in pet relinquishment’s resulting from families losing their homes to foreclosures or evictions. Many are finding that they are unable to afford to keep their pets or, alternately, to find a new home they can afford where pets are allowed. Intakes system wide were up by 447 animals in March 2008 over March 2007, and it makes sense that housing and economic displacement contributed substantially to that increase. People leaving their pets at our shelters have made that clear. The solution: A House is not a Home without a Pet program.
10. Spring and early summer is traditionally a problem for every animal shelter, as kitten and puppy season brings more neonates through our doors. Hundreds of orphaned neonate kittens are taken in every month at this time of year, and they are the primary focus of our life saving efforts. They require careful around-the-clock care that no shelter is equipped to provide, either in terms of facilities or available staff. Dozens of staff members have, however, stepped up to take on the challenge of fostering litters of kittens, as have more than 100 volunteers, but if a dedicated caregiver can’t be found for an orphaned litter of neonate kittens, they will probably be euthanized. We don’t make excuses for this, and we welcome every new volunteer foster caregiver we can recruit.
It should be understood that LA Animal Services is not the only organization in the greater LA region facing this crisis. All our sister jurisdictions and rescue partners are inundated with hundreds of neonate kittens at the same time. We are all exhausting our limited resources as we take in, care for, and try to place these animals.
11. Apart from a regularization of the real estate market which is probably a number of months away, one thing that must be done to arrest this trend is to create more opportunities for people to keep their pets when they have to move. The local humane community has been discussing this issue and is working on ideas that might help, including providing landlords with financial indemnification against pet-related damage, and/or other incentives that would motivate them to allow pets in the units they own and manage. In a city where 62% of the residents are tenants, increasing the availability of pet-friendly rental units is an issue that deserves much more attention than it is getting.
12. Some blame the upsurge in intakes on the department’s alleged failure to spay and neuter everything in sight, as if that were possible. But LA Animal Services is doing what it can, and may well lead the nation’s shelters in our commitment to provide spay/neuter as a tool for reducing pet overpopulation.
With the generous support of the Mayor and City Council, we’re able to fund upwards of 40,000 surgeries a year, using our two currently operational spay/neuter clinics, the Amanda Foundation and Sam Simon Foundation mobile clinics, and the network of private veterinarians who take our discount vouchers.
As this is written, we have a Request for Proposals (RFP) soliciting operators for the five new spay/neuter clinics nearing completion in our new shelters. Additionally, others in the humane community who have an interest in spay/neuter are preparing to launch new community-based spay/neuter efforts in and around Los Angeles.
The City’s pioneering spay/neuter ordinance that became law on April 8th is already generating a surge in voluntary compliance at various clinics. We have begun to gear up the information and enforcement efforts that will be needed to make the ordinance effective and we expect it to generate results that will become clear in our statistics over the next few years.
13. All that being said, we definitely have not been able to sterilize all the feral and stray cats we want. This is because of a lawsuit threat from an environmental group opposed to the Trap-Neuter-Return (TNR) methodology used to control feral and stray cat populations in many locales, including cities contiguous to Los Angeles. This has forced LA Animal Services to undertake a lengthy environmental study process before trying to establish a formal TNR program here. This could take up to another year to accomplish.
In the meantime, valiant community TNR volunteers do what they can to manage the problem in various locations, but untended, unsterilized stray cats can undo much of the progress these diligent volunteers achieve. Many of the neonate litters we see come from this source and, absent the ability for the department to legally conduct TNR, unadoptable feral adults and their kittens will continue to account for hundreds, if not thousands, of the unfortunate cats who are euthanized every year.
14. I don’t offer these explanations as excuses for what we have experienced in our shelters so far in 2008. We share the frustrations of the entire humane community when statistics don’t trend positive, and we should be held accountable when all is said and done. But our larger job is to bring the community together to find solutions, to seek new resources when the City budget can’t provide them, and find new ways to overcome the challenges few communities have ever had to face on the scale we see in Los Angeles.
We hope to soon gather the community together to try to do just that. We will continue to work on identifying new resources to help us meet the challenges posed by the spay/neuter law, make more homes welcoming to pets, get the word out that big, older dogs and neonate kittens make lovable pets, and provide adopters with the support they need to ensure that is the case.
If you would like to help, please consider joining our Volunteer Program or make a donation towards one of our many life saving programs.
LA Animal Services is striving to make further advancement toward our No-Kill Goal, a goal we define as our being able to use the same criteria a compassionate veterinarian or a loving pet guardian uses when determining if/when an animal is to be euthanized. In other words, no animal would be euthanized or killed because of a lack of space, time or resources and only irremediably suffering and dangerously aggressive animals would be euthanized.
Over the past several years, the City of Los Angeles has demonstrated one of the nation’s steepest declines in dog and cat euthanasia. The dog and cat kill rate fell over 17% in 2002, over 10% in 2003, over 17% again in 2004, over 11% in 2005, over 6% in 2006, and an unprecedented 22% in 2007.
According to the industry standard for calculating a community’s euthanasia rate, in the year 2007 the City of Los Angeles euthanized 4.3 dogs or cats for every 1,000 human residents. This is one of the lowest euthanasia rates of any community in the United States with the exception of San Francisco, New York City, and a couple of smaller communities.
In the drive to achieve No-Kill there are two commonly recognized hurdles to clear. A community’s progress towards No-Kill will usually stall at the first hurdle which is typically found when its pet euthanasia rate is reduced to between 12 and 10 shelter killings per 1,000 human residents annually (12.5 is the current national average).
Once a community achieves this rate, further significant reductions are stalled until the community decides to implement aggressive spay/neuter programs to achieve further euthanasia reduction goals. With effective, targeted spay/neuter programs progress to the second hurdle can be steady. This has been the case in the City of Los Angeles.
The first hurdle becomes apparent after a community has successfully persuaded all the people who are likely to fix their pets to do so. The challenge then is to persuade the more difficult populations, which include the poor, the elderly on fixed income, individuals with negative attitudes about spay/neuter, people who speak languages other than English, and those who live in relatively remote areas.
To break through the first barrier, the City passed a differential licensing ordinance to provide an incentive and LA Animal Services developed free and low-cost spay/neuter programs for our community’s needy pet guardians, and free spay/neuter for the pets of our low income senior citizens and disabled residents, as well as cat specific spay/neuter programs. These programs account for well over 40,000 spay/neuter surgeries annually. We have two spay/neuter clinics in operation today and five new clinics coming on line in the coming months. In addition, the City of Los Angeles recently enacted a spay/neuter ordinance that requires all dogs and cats to be spayed or neutered unless they qualify for an exception.
Animal People magazine conducted a survey in 1994 that found transportation problems represent 40% of the total reasons why pets are not fixed, equal to monetary considerations. This data suggests that providing spay/neuter transportation or mobile spay/neuter clinics can play an important role in a community’s breaking through the 10 shelter killings per 1,000 humans barrier. LA Animal Services used this data to provide over 12,000 mobile spay/neuter surgeries annually throughout the City’s underserved areas by partnering with the Amanda and Sam Simon Foundations, along with the Coalition for Pets and Public Safety and others since the program’s inception several years ago.
The second hurdle in the drive to achieve No-Kill has been characterized as “the wall”. Few communities have been able to break through “the wall”. A community hits “the wall” when it reduces its pet euthanasia rate to between 5 and 2.5 shelter killings per 1,000 human residents annually (LA City further reduced its euthanasia rate to 4.0 as of December 31, 2007).
Hitting “the wall” tells a community it has come to the point where most of the animals dying in its shelters are irremediably suffering due to sickness or injury, demonstrate dangerously aggressive behavior, or are feral or neonate cats, or pit bulls.
Hitting “the wall” signifies the success of an earlier generation of effectively targeted programs. To break through “the wall” requires a new generation of programs to address the needs of special populations not met by earlier programs. The paradigm remains the same: comprehensive data collection, assessment, and implementation of programs targeted to meet the special needs of residual populations. Finding more creative and effective ways to reach out to the public and market the adoption of hard-to-place pets becomes an even greater priority, and keeping the spay/neuter programs humming along remains paramount.
Breaking through “the wall” requires taking the information-based targeting approach to the next level. As a result, LA Animal Services is focusing its efforts on saving at-risk animal populations on a community by community basis. To do this more effectively, LA Animal Services is expanding its monthly reports to show the adoption, New Hope, redemption, died, and euthanized rates in each of its Animal Care Centers. It is our hope that anyone interested in helping LA achieve its No-Kill Goal will have sufficient data to help us identify the problem areas and assist in developing meaningful programs.
LA Animal Services is committed to continuing the positive trends of recent years and doing even better in 2008 and beyond, and we recognize we need everyone’s help to do that. More information on how more individuals, groups, and communities can be involved in finding solutions will be coming soon.
This is the eighth posting in a series of messages responding to the recommendations of a so-called “No-Kill Equation”. The “No-Kill Equation” is comprised of ten commonsense, long-standing practices embraced and implemented by LA Animal Services with remarkable results.
This analysis compares the “No-Kill Equation” to LA’s programs and practices. Today’s message focuses on the eighth recommendation of the “No-Kill Equation,” which is Public Relations/Community Involvement.
The Ten “No-Kill Equation” Recommendations are:
1. Feral Cat TNR Program
2. High Volume/Low-Cost Spay/Neuter
3. Rescue Groups
4. Foster Care
5. Comprehensive Adoption Program
6. Pet Retention
7. Medical and Behavioral Rehabilitation 8. Public Relations/Community Involvement 9. Volunteers
10. A Compassionate Director
The “No-Kill Equation” is in this font.
The analysis is in this black italic font.
VIII. Public Relations/Community Involvement Rebuilding a relationship with the community starts with redefining oneself as a “pet rescue” agency. The community must see improvement at the shelter, and improvements in the area of lifesaving. Public contact with the agency must include good customer service, more adoptions, and tangible commitments to give the shelter the tools it needs to do the job humanely. Public contact, however, is not necessarily a face-to-face encounter. The public has contact with an agency by reading about it in the newspaper, seeing volunteers adopting animals at a local shopping mall, or hearing the Executive Director promoting spay/neuter on the radio. It means public relations and community education.
The importance of good public relations cannot be overstated. Good, consistent public relations are the key to getting more money, more volunteers, more adoptions, and more community goodwill. Indeed, if lifesaving is considered the destination, public relations are the vehicle which will get a shelter there. Without it, the shelter will always be struggling with animals, finances, and community recognition.
Increasing adoptions, maximizing donations, recruiting volunteers and partnering with community agencies comes down to one thing: increasing the shelter’s exposure. And that means consistent marketing and public relations. Public relations and marketing are the foundation of all a shelter’s activities and their success. To do all these things well, the shelter must be in the public eye.
Indeed, a survey of more than 200 animal control agencies, conducted by a graduate student at the University of Pennsylvania College of Veterinary Medicine, found that “community engagement” was one of the key factors in those agencies who have managed to reduce killing and increase lifesaving. One agency noted that “public buy-in is crucial for long-term improvements” placing primary importance on “the need to view community outreach and public engagement as integral to the agency’s overall purpose and programs rather than simply as an add-on accomplished with a few public service announcements…”
Ed Analysis: LA Animal Services has aggressively pursued opportunities to publicize and promote its animals, services and activities. In October 2007, the Department received authorization to establish a new, full-time public relations staff position to formalize this effort and enhance its ability to promote its animals and activities. Additionally, the Department has utilized outside public relations professionals to good effect to market special events and adoptable animals over the past two years. The citizen Animal Services Commission provides a unique forum for public dialogue with the Department regarding policies and operations that are integral to the welfare of the animals, and provides opportunities for rescuers, volunteers and the general public to regularly communicate with the Commission and Department at its bimonthly meetings.
LA Animal Services’ animals are regularly seen on local television newscasts. Department staff routinely discuss spay/neuter, pet adoption, animal cruelty prevention and other important topics on local television and radio and in local newspapers, as well as meet with neighborhood councils, associations and other organizations to discuss these issues. The pending re-establishment of an in-house public relations staff for the first time since 2005 is intended to enhance the Department’s ability to communicate with both the media and the public.
LA Animal Services is receiving a lot of positive feedback to the “No-Kill Equation” series from people around the City and the country who were not aware of the effective programs and remarkable progress LA is making in transforming itself into the nation’s most humane city.
This feedback points to a significant departmental need, the expert staff to help effectively tell our compelling story. LA Animal Services is one of the largest and most effective animal rescue organizations in the nation, rescuing between 100 and 200 lost and homeless animals everyday. Many of these animals are rescued from abusive or neglectful situations and are either sick or injured. As a department we are so focused on helping the hundreds of animals in our care at any given moment that we have not always been as successful in sharing these remarkable life saving stories with the community.
That will all change in several ways in 2008, some of which I am not at liberty to share right now, but there is one change I can share. LA Animal Services is now actively recruiting to fill a Public Relations Specialist position. The Department has been unable to fill a public relations position since 2005 and we are eager to fill it for all the reasons stated above.
The City of Los Angeles launched their animal department nearly a century ago as a humane program. LA Animal Services is the true successor to that humane vision, with our emphasis on re-uniting lost pets with owners, helping people adopt new family pets, enforcing laws that keep animals and people safe, and educating the public about responsible pet ownership and co-existing with wildlife.