Category: No-Kill

Posted on

What “transparency” looks like by Ed Boks

LA Animal Services is one of the few, if not the only, animal control program in the United States that posts and updates a comprehensive set of statistics every month.

In fact, LA Animal Services was recognized by The Maddie’s Fund, the well known pet rescue foundation established in 1999 to help fund the creation of a no-kill nation, for our “transparency,” (i.e., the ready availability of information to the public). Of the over 5200 animal control programs in the United States and the tens of thousands humane societies and other animal welfare organizations, Maddie’s identified only five organizations for their transparency. LA Animal Services was at the top of this list and was the only municipal animal control program recognized.

Over the past six years, LA Animal Services has been able to boast one of the most impressive records for reducing pet euthanasia as a methodology for controlling pet overpopulation in the nation.

However, the first quarter statistics for 2008 have recently been posted, and they are disappointing. Despite the fact that live placements (adoptions, New Hope placements, and redemption’s) continue to rise to unprecedented levels historically and unequaled levels nationally (27,565 in the past 12 months for a 59% live release rate [70% for dogs and 44% for cats]) the euthanasia level also rose.

There are many possible reasons for this increase, and it is important that we understand all of them if we are to address and correct this anomaly as a community going forward.

Preface

1. I want to preface this discussion by reminding everyone that LA Animal Services’ statistics showing increased euthanasia and animal intakes during the first quarter of 2008 demonstrates that the department does not “fudge the data” or “manipulate the process to spin the numbers” as some critic’s suggest.

2. A second preface is to acknowledge that we at LA Animal Services are as disappointed with these results as are our critics. To have both the intake and kill rates drift upward in four of our shelters over the past quarter is not acceptable and we are taking steps to reverse this disturbing trend.

To be fair, it should be understood that when you normalize* the statistics and compare the intake statistics to the euthanasia rates in the first quarter of 2008 to the first quarter of 2007 there was only a 1.49% increase in euthanasia.

But no matter how you assess the numbers, everyone agrees that no increase in euthanasia is desirable, and we will continue to do everything we can to return to our long standing trend of reducing the killing. As was explained in my last message, we have hit the proverbial “wall” and will need the help of the entire animal loving community going forward.

(* Normalization is the process of removing statistical error in repeated measured data. For us, that means comparing the euthanasia rate relative to a fluctuating intake rate.)

3. Statistics do not exist in a vacuum and there are reasons why things are as they are, some reasons are more subject to department control than are others. The bottom line, however, is that there is a lot of work to do and hysteria, hand-wringing and finger pointing does not save lives.

Operational Circumstances

4. The department recently completed a major shelter management reassignment that has impacted almost every shelter. This was done to match the abilities of some of our most experienced managers with jobs we feel they can do well. These changes bring with them adjustment periods as managers learn about their newly assigned, and in some cases, newly opened facilities. These managers must determine how they want to tackle the many challenges they face in their respective shelters. I will soon announce the selection of a new Assistant General Manager of Operations who will work directly with them on these challenges. In the meantime, we started posting statistics by shelter in the hope this information will help the community better target its resources to help the animals most at risk.

LA Animal Services opened three new facilities in the last ten months and we are scheduled to open two more in the next three months. This is the fastest and largest increase of any City Department in LA City history and represents a significant learning curve during a time of intense scrutiny and fiscal instability.

5. Center managers are responsible for determining the optimal animal capacity for their shelter. This is a delicate balance between wanting to save lives and not wanting to be perceived as “warehousing” animals. If a shelter experiences a short-term surge in new arrivals, it could lead to an urgent need to move more animals out of the shelter one way or another. Unfortunately, when that doesn’t happen via adoption, New Hope rescue, or transfer of animals within our shelter system or partnering shelter systems, it’s likely to happen via euthanasia.

Adoptions and Rescues

6. There is a spirited national debate going on about whether shelters can “adopt their way” to No-Kill status. Perhaps we can, but it takes the whole community working together. As noted earlier, adoptions at LAAS shelters were also up during the first quarter of 2008 and, on a month-over-month basis, has been up for 12 consecutive months by a range of from 10-30% depending on the month. That is encouraging.

7. The numbers of dogs and cats placed by our wonderful New Hope rescue partners during the first quarter of ‘08 is up by about 5% over last year. This is also encouraging coming after a year in which New Hope rescue placements were down. Our New Hope partners do all they can to help save animals but sometimes they run out of capacity too, so any month when they are able to increase the number of transfers that is a plus.

8. Increasing animal adoptions can be a challenge when the most easy-to-adopt animals, such as puppies, kittens and purebreds, are scooped up almost immediately after they come into the shelters. That leaves the harder to adopt big and older dogs, so-called aggressive breeds and injured or sick animals that place a larger burden on the casual would-be adopter.

These animals must be marketed more aggressively and creatively, and the simple fact is that marketing is not our strong suit at the moment. We don’t have a public relations staff, nor do we have a volunteer coordinator at the moment to run our mobile adoption program. These tasks are being done on an ad hoc basis by extraordinary employees whose primary responsibilities lie elsewhere.

We’ve been struggling to find a new PR person and volunteer coordinator through the City’s civil service system and have yet to turn up a suitable candidate with the requisite experience and skills. We’ll keep trying to rectify that as soon as we can, and under the new pressures of a deficit-driven City hiring freeze. But in the meantime, getting the word out about our shelter animals, and getting those animals out to a wider public, remains a challenge. The importance of doing so, however, was made very clear by the 52% jump in adoptions at our shelters in the week following Oprah Winfrey’s April 4 show on puppy mills which featured our South LA Animal Care Center.

Ed Boks and Riester Advertising Agency
Riester Advertising Agency generously donated creative ads to Ed Boks in Maricopa County, NYC and LA

Riester Ad Agency has generously donated a series of adoption campaign ads that are downloadable from our website. LA Animal Services asks everyone with access to a neighborhood newspaper, LA animal blog, local or business bulletin board to help us get the word out by posting these ads.

Intakes

9. Some have pointed to the first quarter upsurge in intakes as indicative of some systemic failure on the department’s part, though they offer no logical explanation for this allegation. It is impossible at this point to know if this increase in intakes is a reversal of a long standing trend or if it is a short term reaction to the recent housing market collapse.

To be sure, we are dealing with a unique phenomenon this year – widely documented in the media – and that is the unprecedented upsurge in pet relinquishment’s resulting from families losing their homes to foreclosures or evictions. Many are finding that they are unable to afford to keep their pets or, alternately, to find a new home they can afford where pets are allowed. Intakes system wide were up by 447 animals in March 2008 over March 2007, and it makes sense that housing and economic displacement contributed substantially to that increase. People leaving their pets at our shelters have made that clear.  The solution: A House is not a Home without a Pet program.

10. Spring and early summer is traditionally a problem for every animal shelter, as kitten and puppy season brings more neonates through our doors. Hundreds of orphaned neonate kittens are taken in every month at this time of year, and they are the primary focus of our life saving efforts. They require careful around-the-clock care that no shelter is equipped to provide, either in terms of facilities or available staff. Dozens of staff members have, however, stepped up to take on the challenge of fostering litters of kittens, as have more than 100 volunteers, but if a dedicated caregiver can’t be found for an orphaned litter of neonate kittens, they will probably be euthanized. We don’t make excuses for this, and we welcome every new volunteer foster caregiver we can recruit.

It should be understood that LA Animal Services is not the only organization in the greater LA region facing this crisis. All our sister jurisdictions and rescue partners are inundated with hundreds of neonate kittens at the same time. We are all exhausting our limited resources as we take in, care for, and try to place these animals.

11. Apart from a regularization of the real estate market which is probably a number of months away, one thing that must be done to arrest this trend is to create more opportunities for people to keep their pets when they have to move. The local humane community has been discussing this issue and is working on ideas that might help, including providing landlords with financial indemnification against pet-related damage, and/or other incentives that would motivate them to allow pets in the units they own and manage. In a city where 62% of the residents are tenants, increasing the availability of pet-friendly rental units is an issue that deserves much more attention than it is getting.

Spay/Neuter

12. Some blame the upsurge in intakes on the department’s alleged failure to spay and neuter everything in sight, as if that were possible. But LA Animal Services is doing what it can, and may well lead the nation’s shelters in our commitment to provide spay/neuter as a tool for reducing pet overpopulation.

With the generous support of the Mayor and City Council, we’re able to fund upwards of 40,000 surgeries a year, using our two currently operational spay/neuter clinics, the Amanda Foundation and Sam Simon Foundation mobile clinics, and the network of private veterinarians who take our discount vouchers.

As this is written, we have a Request for Proposals (RFP) soliciting operators for the five new spay/neuter clinics nearing completion in our new shelters. Additionally, others in the humane community who have an interest in spay/neuter are preparing to launch new community-based spay/neuter efforts in and around Los Angeles.

The City’s pioneering spay/neuter ordinance that became law on April 8th is already generating a surge in voluntary compliance at various clinics. We have begun to gear up the information and enforcement efforts that will be needed to make the ordinance effective and we expect it to generate results that will become clear in our statistics over the next few years.

13. All that being said, we definitely have not been able to sterilize all the feral and stray cats we want. This is because of a lawsuit threat from an environmental group opposed to the Trap-Neuter-Return (TNR) methodology used to control feral and stray cat populations in many locales, including cities contiguous to Los Angeles. This has forced LA Animal Services to undertake a lengthy environmental study process before trying to establish a formal TNR program here. This could take up to another year to accomplish.

In the meantime, valiant community TNR volunteers do what they can to manage the problem in various locations, but untended, unsterilized stray cats can undo much of the progress these diligent volunteers achieve. Many of the neonate litters we see come from this source and, absent the ability for the department to legally conduct TNR, unadoptable feral adults and their kittens will continue to account for hundreds, if not thousands, of the unfortunate cats who are euthanized every year.

Finally…

14. I don’t offer these explanations as excuses for what we have experienced in our shelters so far in 2008. We share the frustrations of the entire humane community when statistics don’t trend positive, and we should be held accountable when all is said and done. But our larger job is to bring the community together to find solutions, to seek new resources when the City budget can’t provide them, and find new ways to overcome the challenges few communities have ever had to face on the scale we see in Los Angeles.

We hope to soon gather the community together to try to do just that. We will continue to work on identifying new resources to help us meet the challenges posed by the spay/neuter law, make more homes welcoming to pets, get the word out that big, older dogs and neonate kittens make lovable pets, and provide adopters with the support they need to ensure that is the case.

If you would like to help, please consider joining our Volunteer Program or make a donation towards one of our many life saving programs.

Posted on

A New Level of Transparency by Ed Boks

LA Animal Services is striving to make further advancement toward our No-Kill Goal, a goal we define as our being able to use the same criteria a compassionate veterinarian or a loving pet guardian uses when determining if/when an animal is to be euthanized. In other words, no animal would be euthanized or killed because of a lack of space, time or resources and only irremediably suffering and dangerously aggressive animals would be euthanized.

Over the past several years, the City of Los Angeles has demonstrated one of the nation’s steepest declines in dog and cat euthanasia. The dog and cat kill rate fell over 17% in 2002, over 10% in 2003, over 17% again in 2004, over 11% in 2005, over 6% in 2006, and an unprecedented 22% in 2007.

According to the industry standard for calculating a community’s euthanasia rate, in the year 2007 the City of Los Angeles euthanized 4.3 dogs or cats for every 1,000 human residents. This is one of the lowest euthanasia rates of any community in the United States with the exception of San Francisco, New York City, and a couple of smaller communities.

In the drive to achieve No-Kill there are two commonly recognized hurdles to clear. A community’s progress towards No-Kill will usually stall at the first hurdle which is typically found when its pet euthanasia rate is reduced to between 12 and 10 shelter killings per 1,000 human residents annually (12.5 is the current national average).

Once a community achieves this rate, further significant reductions are stalled until the community decides to implement aggressive spay/neuter programs to achieve further euthanasia reduction goals. With effective, targeted spay/neuter programs progress to the second hurdle can be steady. This has been the case in the City of Los Angeles.

The first hurdle becomes apparent after a community has successfully persuaded all the people who are likely to fix their pets to do so. The challenge then is to persuade the more difficult populations, which include the poor, the elderly on fixed income, individuals with negative attitudes about spay/neuter, people who speak languages other than English, and those who live in relatively remote areas.

To break through the first barrier, the City passed a differential licensing ordinance to provide an incentive and LA Animal Services developed free and low-cost spay/neuter programs for our community’s needy pet guardians, and free spay/neuter for the pets of our low income senior citizens and disabled residents, as well as cat specific spay/neuter programs. These programs account for well over 40,000 spay/neuter surgeries annually. We have two spay/neuter clinics in operation today and five new clinics coming on line in the coming months. In addition, the City of Los Angeles recently enacted a spay/neuter ordinance that requires all dogs and cats to be spayed or neutered unless they qualify for an exception.

Animal People magazine conducted a survey in 1994 that found transportation problems represent 40% of the total reasons why pets are not fixed, equal to monetary considerations. This data suggests that providing spay/neuter transportation or mobile spay/neuter clinics can play an important role in a community’s breaking through the 10 shelter killings per 1,000 humans barrier. LA Animal Services used this data to provide over 12,000 mobile spay/neuter surgeries annually throughout the City’s underserved areas by partnering with the Amanda and Sam Simon Foundations, along with the Coalition for Pets and Public Safety and others since the program’s inception several years ago.

The second hurdle in the drive to achieve No-Kill has been characterized as “the wall”. Few communities have been able to break through “the wall”. A community hits “the wall” when it reduces its pet euthanasia rate to between 5 and 2.5 shelter killings per 1,000 human residents annually (LA City further reduced its euthanasia rate to 4.0 as of December 31, 2007).

Hitting “the wall” tells a community it has come to the point where most of the animals dying in its shelters are irremediably suffering due to sickness or injury, demonstrate dangerously aggressive behavior, or are feral or neonate cats, or pit bulls.

Hitting “the wall” signifies the success of an earlier generation of effectively targeted programs. To break through “the wall” requires a new generation of programs to address the needs of special populations not met by earlier programs. The paradigm remains the same: comprehensive data collection, assessment, and implementation of programs targeted to meet the special needs of residual populations. Finding more creative and effective ways to reach out to the public and market the adoption of hard-to-place pets becomes an even greater priority, and keeping the spay/neuter programs humming along remains paramount.

Breaking through “the wall” requires taking the information-based targeting approach to the next level. As a result, LA Animal Services is focusing its efforts on saving at-risk animal populations on a community by community basis. To do this more effectively, LA Animal Services is expanding its monthly reports to show the adoption, New Hope, redemption, died, and euthanized rates in each of its Animal Care Centers. It is our hope that anyone interested in helping LA achieve its No-Kill Goal will have sufficient data to help us identify the problem areas and assist in developing meaningful programs.

LA Animal Services is committed to continuing the positive trends of recent years and doing even better in 2008 and beyond, and we recognize we need everyone’s help to do that. More information on how more individuals, groups, and communities can be involved in finding solutions will be coming soon.

Posted on

Help LA Avoid a Cat-Tastrophe by Ed Boks

Ed Boks and foster careLA Animal Services is calling upon all Angelenos to help the City of Angels reach a No-Kill status. During this time of year LA’s Animal Care Centers are inundated with lost and homeless cats. These cats have little chance of survival unless loving Angelenos find room in their heart and homes to adopt a cat or two. Cats are social animals and two are always better than one!

Many cats coming into our Animal Care Centers are orphaned neonate kittens; kittens too young to survive without their mother unless they are cared for by a foster care giver. LA Animal Services is asking for people unable to adopt a cat to consider caring for these young ones until they are old enough to be placed through adoption. Fostering orphaned kittens is a great family project. It teaches our kids the value of life and the importance of caring. It also demonstrates how we can all make a difference.

For more information on LA Animal Services Foster Care Program click on this link.

Posted on

Battle to put Prevention of Farm Animal Cruelty Act on the ballot continues by Ed Boks

A precedent-setting ballot initiative campaign to ban what many consider to be the cruelest forms of confinement in the veal, egg, and pork industries has been underway in California for the past few months.

A total of 650,000 signatures are required to put the Prevention of Farm Animal Cruelty Act on the statewide ballot this November, and with just two weeks left, about 90,000 signatures are still needed.

If you are interested in finding out more about this initiative click here for full details: http://humanecalifornia.org/

More background information can be found in an LA Times editorial that ran this past Saturday, entitled “Hard to Stomach”. In it, The LA Times criticized the USDA for failing to prevent abuses recently exposed by the Humane Society of the United States (HSUS) in a California meat packing plant. There’s also an Associated Press story about the USDA extending the ban on this plant which has been closed since the story broke on January 30th.

Posted on

LA City Council approves Spay/Neuter Ordinance! by Ed Boks

The LA Times trumpeted the news in today’s edition, “The Los Angeles City Council voted 10 to 1 today to approve mandatory sterilization of most pets at the age of 4 months or older – a decision greeted by cheers and applause from the crowded room at the Van Nuys City Hall – where the council meets the first Friday of every month.”

Los Angles is the largest city in the United States with such an ordinance.

On behalf of LA Animal Services, and the tens of thousands of lost and homeless animals we care for every year, I want to thank everyone who was able to attend Friday’s City Council meeting and anyone who played any role in helping to get the long awaited Spay/Neuter Ordinance passed.

This is a victory for the entire community, whether they were there or not, and whether they know it or not. Soon we’ll have an important tool with which we can make significant progress toward the goal we all aspire, ending euthanasia as a method of pet overpopulation control.

This is a monumental accomplishment and, on behalf of the Department, I congratulate and thank you all.

Posted on

LA City’s Spay/Neuter Ordinance – A Life Saver! by Ed Boks

This past April, the Los Angeles City Council joined the Mayor in voting unanimously to support Assembly Bill 1634 – The California Healthy Pet Bill, – a bill designed to abate the incalculable suffering of unwanted lost and homeless dogs and cats in the State of California.

Yesterday, LA City’s Public Safety committee voted unanimously to support a spay/neuter ordinance designed to address the specific needs of the City of Los Angeles.

Many of us face the harsh realities of pet overpopulation every day as we take in, care for, and ultimately kill too many of the animals in our charge. If insanity is defined as doing the same thing over and over again expecting different results, then this ordinance gives us a tool to end the insanity and do something significantly different.

This Friday, February 1st, the entire LA City Council will vote on whether this ordinance should become law. If it is enacted, this ordinance will help end the cycle of frustration we all face and feel every day. This ordinance will allow us to eventually reallocate precious resources toward increasing adoption, educating the public on humane issues, and fight animal cruelty.

Several years ago, the City of Los Angeles became a national leader by committing itself to ending euthanasia as a methodology for controlling pet overpopulation. This commitment was demonstrated by an allocation of $160 million to build seven new animal care centers to manage the crushing number of lost and homeless animals rescued by LA Animal Services every year, over 50,000 animals.

This commitment was further demonstrated over the past six years by the City Council who, in concert with the Mayor, provided the support the department needed to staff the new facilities, increase our spay/neuter programs and move this city to the forefront of the nation’s drive to become truly animal-friendly.

This unflinching commitment to the health, safety and welfare of our community’s pets has taught us an important lesson: that addressing the pet overpopulation problem from the back end is expensive. Building bigger and better shelters is similar to trying to mop up a flooded basement without first fixing the broken pipe. Until we turn off the faucet that is pouring thousands of unwanted dogs and cats into our City shelters we will never gain control over the homeless animal explosion.

This new ordinance is a tool that can propel us toward a day when we can finally end the killing of animals because we lack the room in our shelters for the seemingly endless flow of 150 newcomers on average per day.

On behalf of the nearly 50,000 animals Animal Services rescues every year, and the over 400 employees, and the hundreds of volunteers and partners we have throughout Los Angeles who feel the brunt of pet overpopulation every day, I ask you to ask your City Council representative to support this important ordinance on Friday.

If you would like to voice your support in person, you are invited to attend the City Council Meeting scheduled for 10:00 a.m. on Friday, February 1st, at the Valley Municipal Building (Van Nuys City Hall) 14410 Sylvan Street, Van Nuys

If you can’t make it, please contact Councilmember Alarcon’s office via this e-mail: Councilmember.Alarcon@lacity.org or by phone (213.473.7007) or fax (213.847.0707) to express your support of the ordinance and to thank him for his leadership on this important issue.

Posted on

Pet Selling Laws by Ed Boks

Federal Income Tax: Income from animal sales is the same as other ordinary income and must be reported for federal income tax purposes. The IRS encourages the reporting of any persons who evade income tax liability by offering a reward of up to 15% of the taxes received.

Always get a receipt for the price paid for an animal and try to avoid paying cash. Write a check instead. A seller’s insistence on cash can be based on a desire to avoid paying income taxes or even a desire to keep you from having recourse if there are problems with the animal. Never buy an animal offered in a public place, swap meet, parking lot, etc.

California Income Tax: The above is also true for purposes of California resident income taxes. California sales tax must be reported and paid by sellers of more than two animals during any year.   If you’re buying a family pet (except from someone re-homing a single family pet), ask for the seller’s sales permit number.

California Puppy and Kitten Lemon Laws:
Summary of Lockyer-Polanco-Farr Pet Protection Act: This law requires pet dealers (i.e. retail sellers of more than 50 dogs or cats in the previous year; not including animal shelters and humane societies) to have a permit, maintain certain health and safety standards for their animals, sell only healthy animals, provide written spay-neuter, health, animal history and other information and disclosures to pet buyers and also makes them liable for your damages up to specified limits if:

1. The dealer has not maintained specified health, safety and comfort standards for all animals in his/her care (please read the law at the link below so you will know what to look for)
2. A veterinarian states in writing that the animal became ill within 15 days of purchase, or
3. A veterinarian states in writing that within a year of purchase the animal has a hereditary or congenital disease that requires hospitalization and from which the animal is unlikely to recover

If the dealer refuses to pay, the most effective way to recover your damages is usually through a small claims court action. Please check with your local small claims court as they can provide information to guide you through the process.

This law also requires pet dealers to only have dogs that are at least 8 weeks old and to provide dogs with decent food, water, sanitary living conditions, socialization, exercise and prompt veterinary care. They must also have each dog checked and treated as necessary by a vterinarian before s/he is sold. Dealers must also maintain records of each animal sold for a period of one year. Non-compliance with this law is punishable by a civil fine of up to $1,000 per violation, with possible additional penalties for certain offenses as high as $10,000 and a ban from selling pets for up to one year. Violations should be reported to your local animal control agency and, if necessary, your local district attorney’s or city attorney’s office.

You should be prepared to carefully document any complaints with provable facts as government agencies may not have the time or resources to do so.

If a breeder is breaking the rules, it’s important that you bring this to the attention of the proper authorities. The animals can’t, and its they who suffer and die at the hands of breeders operating in violation of animal protection laws. Please speak up for those who have no voice.

Summary of Polanco-Lockyer Pet Breeder Warranty Act: This law offers protection similar to that of the Lockyer-Polanco-Farr Pet Protection Act, except that it applies only to dog breeders who sold or gave away either three litters or 20 dogs in the previous year. Cats are not covered. Breeders subject to this law are not covered by the Lockyer-Polanco-Farr Pet Protection Act.

California Cruelty to Animals Laws: California prohibits cruelty to animals and defines it very broadly. A violation of these laws is a felony punishable by a lengthy prison term. There are also rules for pet shops to insure that animals are treated decently. For a summary of these laws,

Cruelty to animals should be reported to your local police or sheriff’s department. In the City of Los Angeles report cruelty to the LA Animal Cruelty Task Force at 213.847.1417.

Local Laws: Every city and county in California has the right to pass laws that can affect animal breeders and sellers. These include:

1. Zoning laws (for example, use of a residence zoned only for residential use to conduct a pet breeding/sale business).
2. Laws on the maximum number of animals that can be at a given address.
3. Business license requirements, including licenses specific to animal sellers.
4. Health and safety rules for animals.
5. Noise control ordinances.
6. Mandatory spay/neuter laws.
7. Laws punishing cruelty to animals.
8. Other restrictions on animal breeders and sellers.
9. Anti-animal fighting laws.

You can learn about these laws and file complaints against violators at the local government agency with responsibility for the subject matter.

Federal Law – The 1970 Animal Welfare Act: This law requires, among other things, licensing of breeders who have four or more breeding dogs or cats and who sell their puppies or kittens, or other breeders who sell puppies or kittens raised by other breeders. These breeders are required to maintain minimum health, safety and welfare standards for animals in their care. The text of the law can be found at http://www.nal.usda.gov/awic/legislat/awa.htm

While complaints about unlicensed breeders and conditions at licensed breeders can be made to the USDA, their resources to deal with violations are limited and legal action against violators is rare. Complaints made under state and local laws are more likely to result in effective action.

A Big Thank You to attorney Sandy Ettinger for helping me put this important information together for all of us.

Posted on

IMPLEMENTING THE NO-KILL EQUATION IN LOS ANGELES – Part X: A Compassionate Director

This is the tenth posting in a series of messages responding to the recommendations of a so-called “No-Kill Equation”. The “No-Kill Equation” is comprised of ten commonsense, long-standing practices embraced and implemented by LA Animal Services with remarkable results.

This analysis compares the “No-Kill Equation” to LA’s programs and practices. Today’s message focuses on the tenth recommendation of the “No-Kill Equation,” which is A Compassionate Director.

The Ten “No-Kill Equation” Recommendations are:
1. Feral Cat TNR Program
2. High Volume/Low-Cost Spay/Neuter
3. Rescue Groups
4. Foster Care
5. Comprehensive Adoption Program
6. Pet Retention
7. Medical and Behavioral Rehabilitation
8. Public Relations/Community Involvement
9. Volunteers
10. A Compassionate Director

The No-Kill Equation is in this blue font.

The analysis will be in italics.

X. A Compassionate Director
The final element of the No Kill equation is the most important of all, without which all other elements are thwarted—a hard working, compassionate animal control or shelter director not content to regurgitate tired clichés or hide behind the myth of “too many animals, not enough homes.” Unfortunately, this one is also oftentimes the hardest one to demand and find.

But it is clear—as better than a decade of success in San Francisco, Tompkins County, and now elsewhere demonstrates—that No Kill is simply not achievable without rigorous implementation of each and every one of these programs and services. It is up to us in the humane movement to demand them of our local shelters, and no longer to settle for illusory excuses and smokescreens shelters often put up in order to avoid implementing them.

This analysis was provided by Mayor Villaraigosa’s office:  LA Animal Services’ current General Manager Ed Boks, hired in January 2006, is a retired pastor and former organizational development consultant.  Boks brings a unique blend of management competencies to the Department, including more than three decades of animal welfare experience where he successfully introduced and implemented No Kill principles and programs as described in the “No-Kill Equation” in two of the largest animal care and control programs in the United States, Maricopa County, Arizona and New York City.

While in Maricopa County and New York City, Boks received numerous awards and recognitions for his “groundbreaking work to introduce his No-Kill mission, educate and involve the community, and protect the lives of lost and homeless pets now and for years to come.”

Boks is nationally recognized by such organizations as In Defense of Animals (IDA) who presented him with a lifetime achievement award for “an extraordinary life of kindness, compassion, commitment and achievement dedicated to ending homelessness and for providing compassionate care for homeless animals.” Alley Cat Alliance recognized Boks for his “vision and foresight to recognize TNR as the effective, ethical solution to feral cat overpopulation.”

His compassionate philosophy and programs have been profiled in USA Today, The New York Times, The New York Post, The Los Angeles Times, The Arizona Republic, and Newsweek, Best Friends, and Cat Fancy magazines.

During Boks’ tenure in Los Angeles he has been recognized by Fred Bergendorff’s The Pet Place television show for “coming to the aid of animals and in doing so displaying selfless acts of courage, heroism and compassion” and by Voice For The Animals Foundation for his leadership role in “protecting the welfare of animals” through the Los Angeles Animal Cruelty Task Force.

Boks demonstrably possesses the knowledge and experience to guide LA Animal Services in the No Kill direction and has actively promoted a philosophy comparable to that expressed in the “No Kill Equation” for many years.

Boks brought in a new human resources team to institute vigorous performance review and disciplinary procedures consistent with City requirements that the Department had not routinely followed for many years. Training in a variety of skills and information areas is being offered to staff on a regular basis. “Secret shoppers” visit the animal care centers and critique conditions, customer service, signage and other aspects of operations to aid management in fine-tuning those operations and upgrading staff performance.

The Department’s veterinary team has been completely reconstituted and its management and administrative teams re-structured, rebuilt and reinvigorated. Additionally, the Department is systematically pursuing legislative amendments to improve its ability to promote adoptions and retention, fight animal cruelty and illegal animal sales, and address other issues of concern to the humane community and pertinent to the pursuit of its No Kill goal.

Since coming to Los Angeles Boks has applied his expertise to feral cat issues, spay/neuter issues, rescue groups and foster care programs, adoption and pet retention efforts, medical and behavioral rehabilitation, public relations and community involvement. The Department continues to progress via increasing adoptions and reducing euthanasia since his arrival.  In fact, in 2007 under Boks’ leadership the Department achieved its most significant decrease in euthanasia in any one-year period – 22%, which confers upon the City of LA one of the lowest euthanasia rates in the nation.

Posted on

IMPLEMENTING THE NO-KILL EQUATION IN LOS ANGELES – Part IX: Volunteers

This is the ninth posting in a series of messages responding to the recommendations of a so-called “No-Kill Equation”. The “No-Kill Equation” is comprised of ten commonsense, long-standing practices embraced and implemented by LA Animal Services with remarkable results.

This analysis compares the “No-Kill Equation” to LA’s programs and practices. Today’s message focuses on the ninth recommendation of the “No-Kill Equation,” which is Volunteers.

The Ten “No-Kill Equation” Recommendations are:
1. Feral Cat TNR Program
2. High Volume/Low-Cost Spay/Neuter
3. Rescue Groups
4. Foster Care
5. Comprehensive Adoption Program
6. Pet Retention
7. Medical and Behavioral Rehabilitation
8. Public Relations/Community Involvement
9. Volunteers
10. A Compassionate Director

The No-Kill Equation is in this font.

The analsys evaluation will be in italics.

IX. Volunteers
Volunteers are a dedicated “army of compassion” and the backbone of a successful No Kill effort. There is never enough staff, never enough dollars to hire more staff, and always more needs than paid human resources. That is where volunteers come in and make the difference between success and failure and, for the animals, life and death.

In San Francisco, a community of approximately 800,000 people, volunteers spend over 110,000 hours at the shelter each year. Assuming the prevailing hourly wage, payroll taxes and benefits, it would cost the San Francisco SPCA over $1 million dollars annually to provide those services. In Tompkins County, a community of about 100,000 people, volunteers spend over 12,500 hours walking dogs, grooming cats, helping with adoptions, and doing routine but necessary office work, at a cost savings of approximately $85,000 if the SPCA were to pay for those services at the entry level hourly rate.

The purpose of a volunteer program is to help a shelter help the animals. It is crucial to have procedures and goals in mind as part of the program. In Tompkins County, for example, the agency required all dogs available for adoption to get out of kennel socialization four times per day. This could not be accomplished by staff alone and therefore volunteers were recruited, trained and scheduled for specific shifts that would allow the agency to meet those goals. It became quickly apparent that having volunteers come in whenever they wanted did not serve those goals and so all volunteers were given instructions and a specific schedule.

Ed’s Analysis:  LA Animal Services’ 1,076 active volunteers contributed over 150,500 hours in 2007 in a wide variety of tasks, including shelter clean-up, grooming, dog walking, rabbit exercising, adoption assistance and counseling, assisting staff at mobile adoptions, community information booths and special events, and other valuable tasks.

According to Independent Sector, a nonprofit, nonpartisan coalition of approximately 575 charities, foundations, and corporate philanthropy programs, collectively representing tens of thousands of charitable groups in every state across the nation, the 2006 estimate for the value of a volunteer hour in California is $20.36 per hour. The 2007 value estimate will be released this spring.

Independent Sector calculates the hourly value of volunteer time based on the average hourly wage for all non-management, non-agriculture workers as determined by the Bureau of Labor Statistics, with a 12 percent increase to estimate for fringe benefits.

Using Independent Sector’s 2006 calculation for California, LA Animal Services estimates that its volunteers conservatively donated well over three million dollars worth of volunteer service in caring for the animals in its six Animal Care Centers in 2007.

Volunteers have always been a vital and valued part of LA Animal Services’ work and the volunteer program formalized with the creation of Volunteers in Service to Animals (VSA) in the 1970s. VSA disbanded in the 1990s and was replaced by an official Department volunteer program headed by an on-staff volunteer coordinator. The overall volunteer program was reviewed during 2007 and recommendations for refinements are forthcoming. The recommendations are expected to focus on improving the volunteer experience and resolving issues that arise between volunteers and staff. A new volunteer coordinator is expected to join the staff early in 2008, filling a void that has existed for much of 2007. This addition will strengthen the program by restoring direct management oversight to a network of hard-working animal care center-based volunteer coordinators. Recruitment of new volunteers is ongoing and will be a priority for the new volunteer coordinator.

Posted on

IMPLEMENTING THE NO-KILL EQUATION IN LOS ANGELES – Part VIII: Public Relations/Community Involvement

This is the eighth posting in a series of messages responding to the recommendations of a so-called “No-Kill Equation”. The “No-Kill Equation” is comprised of ten commonsense, long-standing practices embraced and implemented by LA Animal Services with remarkable results.

This analysis compares the “No-Kill Equation” to LA’s programs and practices. Today’s message focuses on the eighth recommendation of the “No-Kill Equation,” which is Public Relations/Community Involvement.

The Ten “No-Kill Equation” Recommendations are:
1. Feral Cat TNR Program
2. High Volume/Low-Cost Spay/Neuter
3. Rescue Groups
4. Foster Care
5. Comprehensive Adoption Program
6. Pet Retention
7. Medical and Behavioral Rehabilitation
8. Public Relations/Community Involvement
9. Volunteers
10. A Compassionate Director

The “No-Kill Equation” is in this font.

The analysis is in this black italic font.

VIII. Public Relations/Community Involvement
Rebuilding a relationship with the community starts with redefining oneself as a “pet rescue” agency. The community must see improvement at the shelter, and improvements in the area of lifesaving. Public contact with the agency must include good customer service, more adoptions, and tangible commitments to give the shelter the tools it needs to do the job humanely. Public contact, however, is not necessarily a face-to-face encounter. The public has contact with an agency by reading about it in the newspaper, seeing volunteers adopting animals at a local shopping mall, or hearing the Executive Director promoting spay/neuter on the radio. It means public relations and community education.

The importance of good public relations cannot be overstated. Good, consistent public relations are the key to getting more money, more volunteers, more adoptions, and more community goodwill. Indeed, if lifesaving is considered the destination, public relations are the vehicle which will get a shelter there. Without it, the shelter will always be struggling with animals, finances, and community recognition.

Increasing adoptions, maximizing donations, recruiting volunteers and partnering with community agencies comes down to one thing: increasing the shelter’s exposure. And that means consistent marketing and public relations. Public relations and marketing are the foundation of all a shelter’s activities and their success. To do all these things well, the shelter must be in the public eye.

Indeed, a survey of more than 200 animal control agencies, conducted by a graduate student at the University of Pennsylvania College of Veterinary Medicine, found that “community engagement” was one of the key factors in those agencies who have managed to reduce killing and increase lifesaving. One agency noted that “public buy-in is crucial for long-term improvements” placing primary importance on “the need to view community outreach and public engagement as integral to the agency’s overall purpose and programs rather than simply as an add-on accomplished with a few public service announcements…”

Ed Analysis:  LA Animal Services has aggressively pursued opportunities to publicize and promote its animals, services and activities. In October 2007, the Department received authorization to establish a new, full-time public relations staff position to formalize this effort and enhance its ability to promote its animals and activities. Additionally, the Department has utilized outside public relations professionals to good effect to market special events and adoptable animals over the past two years. The citizen Animal Services Commission provides a unique forum for public dialogue with the Department regarding policies and operations that are integral to the welfare of the animals, and provides opportunities for rescuers, volunteers and the general public to regularly communicate with the Commission and Department at its bimonthly meetings.

LA Animal Services’ animals are regularly seen on local television newscasts. Department staff routinely discuss spay/neuter, pet adoption, animal cruelty prevention and other important topics on local television and radio and in local newspapers, as well as meet with neighborhood councils, associations and other organizations to discuss these issues. The pending re-establishment of an in-house public relations staff for the first time since 2005 is intended to enhance the Department’s ability to communicate with both the media and the public.

LA Animal Services is receiving a lot of positive feedback to the “No-Kill Equation” series from people around the City and the country who were not aware of the effective programs and remarkable progress LA is making in transforming itself into the nation’s most humane city.

This feedback points to a significant departmental need, the expert staff to help effectively tell our compelling story. LA Animal Services is one of the largest and most effective animal rescue organizations in the nation, rescuing between 100 and 200 lost and homeless animals everyday. Many of these animals are rescued from abusive or neglectful situations and are either sick or injured. As a department we are so focused on helping the hundreds of animals in our care at any given moment that we have not always been as successful in sharing these remarkable life saving stories with the community.

That will all change in several ways in 2008, some of which I am not at liberty to share right now, but there is one change I can share. LA Animal Services is now actively recruiting to fill a Public Relations Specialist position. The Department has been unable to fill a public relations position since 2005 and we are eager to fill it for all the reasons stated above.

The City of Los Angeles launched their animal department nearly a century ago as a humane program. LA Animal Services is the true successor to that humane vision, with our emphasis on re-uniting lost pets with owners, helping people adopt new family pets, enforcing laws that keep animals and people safe, and educating the public about responsible pet ownership and co-existing with wildlife.